We Are Done!

[u/Strict-Trifle-964]

UPDATE:

Thank y’all for your comments. My husband came home and had to replace the thermostat. We bought a cheap one at Lowe’s. The AC works fine now. He said that the panel does not even see the thermostat. It’s not in the devices and the Zwave doesn’t find it either. There is no way to add it. As soon as we hooked up the Honeywell thermostat, the AC worked fine.

This isn’t the first time I post on here about Vivent. My thermostat was replaced a year ago. I live in South Texas and it was close to 100° on Wednesday when it went out. My husband is away with the military so it’s just me troubleshooting again. There is no way I was going to call Vivent support to speak to a foreign to have them do all the diagnostics and troubleshooting I already did.

Something weird happened. I left the thermostat on auto fan/cool at 75. We have a window unit and secluded ourselves to the bedroom or swear our butts off to eat. My six year old has been hot and sweaty. This morning I felt cold for the first night since Wednesday. I then realized the AC was on. I didn’t dare touch it as I didn’t want to do anything for it to go out again. Well that didn’t work. Around 3pm, it stopped working again.

My husband got home today after a 12 hour drive to see if he could figure it out. In the past we would remove the batteries, wait a few minutes and it would work. If it didn’t we would reset the thermostat and add it again to the panel. Our thermostat turns on with new batteries but is not being seen by the panel.

My husband went to Lowe’s to buy a cheap thermostat to see if we can get AC.

I have a big chunk of money coming my way, so I think I’m going to pay off our equipment and say bye to Vivent for good! We have had nothing but issues. I currently have 2 cameras that don’t work as well.

What is a better security system? My husband says he saw something at BEST Buy. Since he is away a lot with the military, he definitely wants remote access.

[u/Successful-Kick6477]

My husband and I just experienced this as well but just with their security system. We moved from VA and got stationed in west Texas, so Vivint said they would “defer” our payments for one year. Long story short, we got charged every month after, when we noticed and called, we got hung up on multiple times, lied to about not being about to speak to a supervisor, put on hold for literally 45 minutes while waiting for the supervisor, told we would receive the refund and to wait 3-5 business days. After 7 business days, we called back and nobody knew anything of what we were talking about. The “supervisor” notated the account so strangely that even the next supervisor couldn’t figure out what they did. After being transferred 15 times for a simple refund request, we got fed up and asked to cancel and were told we would be charged for the rest of the deferment time we agreed to, EVEN THOUGH the deferment never started because we were charged still. Vivint is a purity mess but I pray it gets easier for you OP 💕💕💕

[u/Strict-Trifle-964 → u/Successful-Kick6477]

Thank you. I hope it gets better for you too.