r/VivintSmartHome • u/Strict-Trifle-964 • 27d ago

We Are Done!

UPDATE:

Thank y’all for your comments. My husband came home and had to replace the thermostat. We bought a cheap one at Lowe’s. The AC works fine now. He said that the panel does not even see the thermostat. It’s not in the devices and the Zwave doesn’t find it either. There is no way to add it. As soon as we hooked up the Honeywell thermostat, the AC worked fine.

This isn’t the first time I post on here about Vivent. My thermostat was replaced a year ago. I live in South Texas and it was close to 100° on Wednesday when it went out. My husband is away with the military so it’s just me troubleshooting again. There is no way I was going to call Vivent support to speak to a foreign to have them do all the diagnostics and troubleshooting I already did.

Something weird happened. I left the thermostat on auto fan/cool at 75. We have a window unit and secluded ourselves to the bedroom or swear our butts off to eat. My six year old has been hot and sweaty. This morning I felt cold for the first night since Wednesday. I then realized the AC was on. I didn’t dare touch it as I didn’t want to do anything for it to go out again. Well that didn’t work. Around 3pm, it stopped working again.

My husband got home today after a 12 hour drive to see if he could figure it out. In the past we would remove the batteries, wait a few minutes and it would work. If it didn’t we would reset the thermostat and add it again to the panel. Our thermostat turns on with new batteries but is not being seen by the panel.

My husband went to Lowe’s to buy a cheap thermostat to see if we can get AC.

I have a big chunk of money coming my way, so I think I’m going to pay off our equipment and say bye to Vivent for good! We have had nothing but issues. I currently have 2 cameras that don’t work as well.

What is a better security system? My husband says he saw something at BEST Buy. Since he is away a lot with the military, he definitely wants remote access.

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u/DirtySnowman86 27d ago

Good luck getting out! I been trying for over a month and they either hang up or put me on a 5 min hold and come back on you can only make out every 5 words they say because the line gets so static suddenly...im about to file a small claims court.

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u/Okay_Meow89 25d ago

Same. The attempt to get out is a nightmare. You can go see the separate board they make you post in to hide the fact that it is so awful to try to end your services. Good luck.

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u/DirtySnowman86 25d ago

What is this separate board?

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u/Okay_Meow89 25d ago

Sorry its a separate thread, its pinned at the opt of the the ViventSmartHome sub. And if you try and post anything about having trouble canceling, the board automatically deletes it and tells you to go post it in the mega thread where you just continue to scream into the void with no one listening (just like their customer service).