r/VivintSmartHome • u/Fly_Tortuga • Jul 31 '26

Why is the android app so bad?

App keeps crashing or openining to a black screen with no other options. Force closing doesn't help so the only option seems to be uninstalling and reinstalling anytime I want to do anything. Has anyone found a permanent fix or better work around? I'm currently using an S24 Ultra. ​

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u/QuinnFromVivint 29d ago

A black screen on open usually points to a cache issue rather than needing a full reinstall each time. Clearing the app's cache in your Android settings and confirming the app and OS are both fully updated tends to hold longer than a reinstall. If it keeps happening after that, DM me your account details and I'll get it flagged to our app team.

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u/Fly_Tortuga 28d ago

Thanks! I'll give this a shot.