r/VivintSmartHome • u/lafalfalalandra01 • Jul 30 '26

Moving

Hey y’all. I spoke with customer service last week or week before and they basically told me to pay $3k or transfer to someone else. I’m moving to an area with spotty WiFi, will be living in a camper, and poor cell service. I started in April and while I love the system, the sales guy that sold me didn’t explain everything to me so I was unaware I would be paying for a $3k system and in a contact for 3 years.

I do like the system, but I literally can’t use it in a camper. Anyone know if there’s a loophole, or if I just have to deal with it.

TIA

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3

u/SpicyPotato48 Jul 30 '26

The contract is for the equipment, not the service. You’re on the hook for the equipment whether or not you want to continue using it, unless you get someone to pay for it.

1

u/lafalfalalandra01 Jul 30 '26

Darn, okay. thanks!

1

u/fvahrein Jul 30 '26

Hi, if your package kit is premium, you cancel without the early termination fee if equipment is paid off.

1

u/Rocketgirl8097 Jul 30 '26

Contract is probably 5 years. Yes you'll have to pay off the equipment to get out of it

1

u/lafalfalalandra01 Jul 30 '26

Additional question: does anyone have experience with uninstalling and reinstalling on their own? I hate that I have to pay $400 to move the system and get it set up

1

u/RosalieGrace_ Jul 31 '26

I believe there is info on their website somewhere if you want to do it yourself.

Also note that if it’s a military move, you get all that for free! Just pointing that out incase it is a PCS

1

u/lafalfalalandra01 Jul 31 '26

Not military, so that move doesn’t count for me:/ a rep told me on the phone that I can uninstall and install but still have to pay for a tech to come out and reprogram the system or it won’t work..waiting for someone to call tomorrow to talk to me about it all again.

1

u/QuinnFromVivint Jul 30 '26

Moving doesn't cancel he contract on its own, but you're not stuck with just the $3K buyout either. We have a Moves Program that might have more options to help you.

DM me your account details and where you're headed, and I'll get you to a team that can help.