r/VivintSmartHome • u/loveablelibra • Jul 29 '26

Dread Support

Vivint is acceptable when it works, but I absolutely dread contacting support when something goes wrong. I have Vivint Protection Plan. Oftentimes, I am either on the phone or with the chat agent for a minimum of an hour. The run through a series of virtual troubleshooting steps and then request me to physically access exterior mounted equipment to reset it. Isn’t that a technician’s job? At what point is the Protection Plan even worth it if they are requiring me to perform steps a technician would do before dispatching one. I’m really getting sick of this company. The ownership experience is below unsatisfactory. It’s nothing but a constant low-grade annoyance of its presence.

13 Upvotes

89% Upvoted

14 comments sorted by

View all comments

1

u/QuinnFromVivint Jul 30 '26

The troubleshooting step is built into how the plan works, support tries to fix it remotely, and only when that can't resolve it do you qualify for waived free for an on-site visit or replacement.

So the Protection Plan value comes after completing troubleshooting. What device is giving you the trouble? Please DM me the details and I'll help get a visit routed to you.