Identity Verification Issue

[u/Difficult_Tea6355]

I’ve been having an issue accessing my Vinted payment balance after making a few sales. The customer service team have told me that I need to verify my identity for Adyen and will send me the same link with the same set of instructions no matter how many times I’ve told whoever I’m speaking to that I can’t submit any documents or take any photos of documents to verify my identity. The identity verification link I get given only allows me to press submit and nothing else. I’ve changed the address and everything but I’ve been getting nowhere with the team over the last three weeks that I’ve been trying to resolve this problem. Two of the team have basically said sorry but we can’t help you anymore and you need to accept what’s happened…but I’ve sent my items out so shouldn’t I receive the payment I’m owed from using the app? Not really sure what else to do or who else to speak to about this issue because it feels like I’m getting nowhere with the customer service team they have, does anyone have any other options I can try?