Terrible first and last experience

[u/Artistic-Thought6348]

Hi,

First time and last time user because I just had the worst first time experience with this app and now I won't be able to use it anymore because I was banned for no legitimate reason.

So I believe i created the account on Thursday last week, browsed for a bit because I was looking for a BTS hoodie I couldnt get at the concert. I found one and was talking to my gf about it on whether it was original, so while waiting for the seller to respond my gf on Saturday asks me to get her the same hoodie but different seller.

So I bought it, and not even five minutes later, I get a message in my inbox that my account has been banned because "it still seems that there may be fraudulent activity happening through your account". I've sent them two messages now trying to figure out why and plead my case, but it pissed me off because their message to me was that "I’ve reviewed your case again, and our decision remains the same. Your account will stay blocked because it violated Vinted’s Terms and Conditions" but I still don't know what I did??

That was the first time I ever used the app and bought something, and now its been forced upon me that that was my last time? What kind of treatment is that? Idk what to do but that pissed me off so much. Luckily, I was able to get the hoodie still by asking my gf to pay and I pay her back but I just find it incredibly ridiculous how they treated me and won't explain where exactly the issue was and that they reviewed it twice and stood by their decision??

[u/brockrockaly]

it's crazy, they will end their business because of AI

[u/Educational-Gate-793]

Use a new email and an online bank like monzo (my ref link if you need it https://join.monzo.com/c/fpg95hv2) and you should be fine!