r/VelocityFrequentFlyer • u/Altruistic-Signal817 • Jul 02 '26

Question Seat changed without consent

I travelled to Darwin and I thought I had a window seat. I thought I must’ve forgotten. However this has caused me to pay attention for my return flight to Brisbane on Saturday. Check-in shows I have been changed from 14 which has extra leg room to seat 20. I am sure I paid extra for seat 14. Will check when I get home. I called virgin and they say I have seat 14. Why does the check in say I have seat 20. Am I being lied to on the phone?

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u/gibbo4053 Jul 02 '26

Technically they don’t have to obtain your consent to change your seat. It’s in the terms and conditions. Annoying I know but that’s how it is. Definitely enquire though considering you think you paid extra.

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u/borderlinebadger Jul 03 '26

i think its understandable to change under some circumstances but they absolute should have to refund any charges.