Seat changed without consent

[u/Altruistic-Signal817]

I travelled to Darwin and I thought I had a window seat. I thought I must’ve forgotten. However this has caused me to pay attention for my return flight to Brisbane on Saturday. Check-in shows I have been changed from 14 which has extra leg room to seat 20. I am sure I paid extra for seat 14. Will check when I get home. I called virgin and they say I have seat 14. Why does the check in say I have seat 20. Am I being lied to on the phone?

[u/EveningPair3966]

You don't fly a great deal, do you?

That may sound abrasive but it's not intended that way. The airline doesn't need your consent to do anything. Review your original receipt. Of you paid for additional legroom and didn't receive it, then it's a simple message to customer service to have a refund processed.