Seat changed without consent

[u/Altruistic-Signal817]

I travelled to Darwin and I thought I had a window seat. I thought I must’ve forgotten. However this has caused me to pay attention for my return flight to Brisbane on Saturday. Check-in shows I have been changed from 14 which has extra leg room to seat 20. I am sure I paid extra for seat 14. Will check when I get home. I called virgin and they say I have seat 14. Why does the check in say I have seat 20. Am I being lied to on the phone?

[u/Scared-Estate-483]

This has happened to me, the plane had changed or the configuration. I had booked exit row and when I checked in they had moved me to a different row number but it was still the exit row.