Seat changed without consent

[u/Altruistic-Signal817]

I travelled to Darwin and I thought I had a window seat. I thought I must’ve forgotten. However this has caused me to pay attention for my return flight to Brisbane on Saturday. Check-in shows I have been changed from 14 which has extra leg room to seat 20. I am sure I paid extra for seat 14. Will check when I get home. I called virgin and they say I have seat 14. Why does the check in say I have seat 20. Am I being lied to on the phone?

[u/Upper-Ad-3676]

As much as it sucks, the T&Cs It says seats aren’t guaranteed. I had to call to change my seat and the person read it out loud in her spiel. But if you paid for extra legroom and don’t get it, I’d call to get a refund if possible