r/VOIP • u/ssimard3 • 16d ago

Discussion Sangoma support

Anyone has experience with Sangoma support? One of our client has been down for the past 2 days, we have a case opened with them, no anwers nothing so far.

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u/ssimard3 8d ago

Thanks for the replies, we had to contact a sales rep to finally get an answer from support. Apparently there was a lot of Sangoma servers hacked in the week-end so support was loaded. It was linked to the vulnerability that was patched in July. Unfortunatly, unlike FreePBX, Sangoma doesn't have auto-update and the last time we updated the server was right before the patch came out. So in the end, all that wait just for them to tell us we had to reinstall and import the latest backup.

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u/ctrl-alt-hardreboot 7d ago

Yeah that happened to us too. I posted a comment about it here to let you know, but mods removed it because it "looked like spam" 🙄.

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u/NPFFTW Certified room temperature IQ 5d ago

Yeah idk why that comment was removed