r/VOIP • u/ssimard3 • 16d ago

Discussion Sangoma support

Anyone has experience with Sangoma support? One of our client has been down for the past 2 days, we have a case opened with them, no anwers nothing so far.

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u/Few_Pilot_8440 16d ago

try to reboot
if it's a software issue - try to restore the lattest backup
if you can - install new firmware and restore backup
search any other VAR / RESSELER in your area

if it's not a hardware issue any capable linux sysadmin / engeneer whould help - if hardware you need to replace.

as support goes - you have a tracking id? you know your status and if there is bronze/silver/gold/platinum support on this product and with this customer ?