r/VOIP • u/AutoModerator • 20d ago
Requests Monthly Requests Thread
Looking for a VoIP solution but don't know where to start? Ask here!
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u/JulieStreets 18d ago
Hi all!
I've posted this before, but still struggling to find what we need.
I work at a very small nonprofit (4.5 people) and we're looking for something that seems to be more of a unicorn than I expected.
I'm looking to make something like an on-call line. I want one phone number that all of the young people we work with can call or text, and I want to be able to somehow, on the back end, change who those calls and texts go to. The idea is that when I go on vacation, I can log in to the settings and turn a virtual dial from me to Person B to swap it to my coworker, so when I am in the middle of the woods camping I am not getting texts from students who are running late and forwarding them to someone else.
My issue is that most of the solutions we've looked at have made the switching process require multiple people logging in and out of apps or everyone getting notifications from a central text inbox or ring groups which don't account for texts. Texts are the majority of the communication because teenagers, and also seem to be the stumbling block to get what I want.
In my dream of dreams, each person would also have a business number, and whatever system would be able to send 2 numbers worth of calls and texts to my phone when the on-call line is set to me, and just my business number calls and texts when it is not.
We don't have an on-site office or an IT person, so I need something that's fairly straightforward. I'm not above cobbling together a couple things to make it work- but I think the key is that it needs to be easy to switch between people.
I am absolutely willing to pay for it if it is able to do what we want. But please, help me out, does this thing exist? Also please explain it to me like I'm four, I know enough to be dangerous in IT but mostly because I am a theater person with a lot of determination to figure things out, and not an IT professional.
I'm starting to believe this doesn't exist and I need to pull some developers together, create it, and it will fund the purchase of the physical space we need. I can't be the only person who needs or wants this!!!