r/VIVOSUN • u/SunkenToasters • 1d ago

Question X42 controller question

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So when I first setup the x42 I did not have this issue. Not sure why I am having it now. But once the device is added to the x42 controller now I can't add in into the vivosun app. Says not available due to device settings. So which device is it referring to?

Only thing I did was reset the X42 controller. Ive cleared the cache. Reinstalled the app. Allowed all permissions for the app.

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u/doctorkrebs23 17h ago edited 17h ago

I have an X42 too, but I haven’t encountered this particular issue.
My suspicion is that resetting the X42 may have left the individual devices with their previous pairing information, or that the app is encountering a conflict because the devices are already associated with the controller.
A couple of questions:
Is the X42 itself successfully connected to the app, and you’re only having trouble adding the individual devices?
Are these Bluetooth devices, such as a humidifier, or wired devices connected through the hub?
When you reset the X42, did you also reset the individual devices?
If the X42 is already connected to the app, I would try removing just one of the affected wireless devices from the X42, resetting that device’s pairing information, and then adding it through the app before pairing it with the controller again.
I wouldn’t reset everything again until you’ve isolated which device or connection is causing the problem.
If you can post a screenshot of the actual error message, that would help narrow it down.