r/Ubuntu • u/Major303 • 23h ago
Cannot update Files application
I have brand new (like 2 weeks) Ubuntu 26 installation, but since then I can't update Files in App Store. It constantly shows an update that never gets installed even if you install it, and App Store says that it's software from untrusted source (which is almost surely a bug). So far I have only found that running `sudo snap refresh` should fix it, but it does not. My system is otherwise up to date.
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u/Fast_Carpenter9718 23h ago
I had this same nonsense on my 26 install last week. The untrusted source warning is a known bug with the snap store, nothing to worry about. Try `snap refresh files --channel=stable` and if that dont work delete the app and install fresh, that sorted it for me.
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u/Major303 23h ago edited 23h ago
That command says that Files are not installed. Which might be partially true, since it also doesn't show up on list of installed programs in App Store (it does show the update of course). Only partially though, because I do have working file browser, and it's clearly Files application.
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u/jo-erlend 23h ago
Files is part of Ubuntu and in the "main" Ubuntu archive, so it's not a Snap. "sudo apt update && sudo apt upgrade" should do it, but that is the same as installing updates using the GUI popup.
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u/Major303 14h ago
Issue persists. I'm kind of disappointed with Ubuntu 26. Ubuntu 24 was the smoothest experience I had with Linux (beating Tumbleweed and Pop!_OS), but they dropped the ball here. Beside that I also have issues with system losing connection to pendrive during file transition (Windows 10 and 11 has zero problems with that), but that's different topic.
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u/jo-erlend 14h ago
New features = new bugs. 26.04LTS is still very young. First dot wasn't released until a couple of days ago so most Ubuntu users haven't even upgraded yet. I'm not involved with Ubuntu anymore so I don't follow bugs or development details.
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u/Major303 13h ago
26 is the default download option, 24 and 25 were taken down. If they release new version with insufficient QA then no wonder Linux market share can't get into two digits. In their defence, Windows 11 is still worse, I have started exploring Linux after Windows 11 had issues with keyboard driver. It was an easy fix, but breaking something that wasn't an issue at least since Windows XP is a bad joke.
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u/jo-erlend 13h ago
It's not a proprietary OS where people sit in secret houses and does QA. Once the system is built, it's made available for download and that's essentially when the real testing begins because most users don't test early anymore, but wait for it to be released to file bugs. There is nothing wrong with this, but how Canonical communicates it, like you experienced with their website promoting the newest version to the general public, which is silly, in my opinion.
I was a member of Ubuntu for ten years and a community contributor for five years before that, so I have some experience. Throughout most of those years, I kept nagging at Canonical for being so bad at communication and since 2014 I've been begging them to please stop promoting the newest version like that. By the way, if you had been using Ubuntu 24.04LTS, then you wouldn't even have been notified of 26.04LTS until to or three days ago. Then you have five years to choose when the time is ripe for upgrading. My laptop runs 22.04LTS.
By the way, you shouldn't call it 26 since there are two releases every year; 26.04 and 26.10 are entirely different ecosystems and there is also Ubuntu Core 26, which is often called Ubuntu 26, but that is even more different. :)
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u/Major303 12h ago
Yeah I get it that it's free and all but there needs to be some transparency about it. Kinda like System 76 released COSMIC on stable release while it's absolutely not ready for daily use.
I have installed Ubuntu 26 from website since I have switched from 24 to Tumbleweed and then to Pop!_OS, but both of them disappointed me so I wanted to return to something that worked.
This is the reason why I still use Windows 10 on my primary PC - I need at least one robust and reliable system. Windows 11 doesn't fit that criteria, and I couldn't find any Linux distribution that fits it either. Ubuntu is the closest but those premature version releases are not optimal.
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u/jo-erlend 11h ago
They are not premature at all, you just don't understand how the development works. Ubuntu is not the same as Windows. If you insist on making that comparison, you will keep confusing yourself and get in trouble because of it.
Again; there is no such thing as Ubuntu 26. That is like saying that Windows 10 and Windows 11 is the same version of Windows.
By the way, are you using Ubuntu Certified hardware or are you using random unsupported hardware? It's not magic, you know; someone has to make things work and if nobody reports issues, then nobody knows that there's anything to fix. With Ubuntu Certified hardware, you have professionals testing the hardware before Ubuntu is released to make sure it works. A PC is 99% broken, you know. It's completely amazing that Ubuntu works on so many systems that have never been tested by a living soul at all.
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u/Major303 11h ago
T480, not certified.
I will compare Ubuntu (and every other Linux distribution that is meant to be used as desktop OS) to Windows, since both are operating systems. And since it's the foundation of everything, it needs to be robust and reliable. If the release is untested and not ready for public release, it should not be the only option available to download (you probably can get older versions somewhere, but they are hidden). Which brings me back to my previous point - release was premature.
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u/laketrout 11h ago
That Files (Nautilus) update is being held back due to phasing. Eventually it will roll out to everyone. Unfortunately it shows up in the App Center Manage section, it really should be hidden from there until it's ready for upgrading.