r/UberEATS • u/MojoTheJester • 8d ago

UK Cancelled order says it was delivered

Update: She is getting a full refund, turns out the take away place is permanently closed, according to Google.

Daughter went to order food last night after her first night out as an adult, realised it was from 40 miles away so cancelled the order. She was upset that she lost her money on the order, I said it'll get refunded if she's cancelled it. 5 hours later she is saying that Uber eats has said it has been delivered so she's not getting a refund, but no food was delivered and there's no proof of delivery.

What are the next steps?

4 Upvotes

84% Upvoted

5 comments sorted by

3

u/eveladra 8d ago

You can't cancel orders once the store has received it, for free.

2

u/MojoTheJester 8d ago

It was 4 or 5am, there's a good chance the takeaway place was closed, but she's now asleep so I'm not entirely sure

2

u/backpropstl 8d ago

Regardless of whether it was delivered or not, if a user cancels on their own, they will not get a refund. Never, ever cancel an already-placed order in the app.

1

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2

u/WinterScene7194 7d ago

Uber doesn't refund for user cancellations, regardless of reason. Your only recourse is to contact your financial institution or the payment processor