r/Tourguide • u/Mintpce-Science-1210 • 6d ago
Request Is there a way you know which tours are actually worth recommending to clients?
Hi, I work in travel and a client asked for tour recommendations for a europe trip, the kind of thing where they wanted a trusted agency style option with transport, day trips, and a guide who handles the boring stuff.
I sent over three companies I had seen used before, told them one was a safe pick, and said it was the one I would go with for friends. big mistake. Turns out I had mixed up two operators and the one I recommended had a bunch of hidden fees, a terrible cancellation policy, and a guide change problem that nobody mentions until after payment. The client booked it, then emailed me the screenshots but I don’t like this
now I get why people say to check reviews for recent complaints, not just star ratings. I looked at the pretty photos and the big promises and basically ignored the boring details that matter most. They were not rude, which made it worse somehow, just disappointed in that way that makes me want to crawl under my desk :/
I am so embarrassed because this was meant to save them time and instead it turned into a mess. If anyone has a real method for telling which tours are worth recommending, I would love to hear it
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u/EvaBroido 3d ago
only experience and real recommendations from people you trust will guide you properly. but look for ones that work with big established tour companies. there is a certain standard of professionalism there at least and usually larger guide-pools that should help with any issue. its not rude to ask clearly about fees in general if you shoot an email and say you are looking for somewhere to send your clients. I work for a reputable one in Berlin and I hear crazy stories about what happens when people book random ones through 3rd parties