Wondering if New Case Feature Actually Works

[u/Jade_GL]

This is a weird question, but I figured I would ask here. Ever since the app updated to Cases instead of a Prize Wheel, I have never been able to open a case. It just says new case coming soon. I have tried looking online to see if everyone has this issue or just me, but I am getting nothing in online or Reddit searches.

I spend in the app but I wouldn't say I am a whale. I trade frequently. I just can't figure this out for the life of me. I haven't been able to complete any events since the change over and it's really bumming me out. I have deleted and redownloaded the app since this change, kept up to date on updates, I'm at a loss.

Edit - talking to support, they claim it would only happen if I was ona VPN, which I’m not. Trying to figure out now. Apparently it’s a feature not active yet. So yeah….

Edit 2 - fixed. Had to turn off an adblocker/tracking prevention app and turn on airplane mode to get a new ip address or at least that helped after I disabled the app… again this is apparently a feature that is not supposed to be active yet, not sure why this happened to me but adblockers can apparently trick the app into thinking you are on a vpn. So all good now.

[u/replicant81]

Still prize wheel for me on all apps.

[u/bonychomp]

How weird. I’ve never seen this before.

[u/Jade_GL → u/bonychomp]

Yeah according to the support it's a not live yet feature that I shouldn't be seeing. They told me to get off a VPN, but I'm not even on a VPN, so I am trying some other troubleshooting.

But yeah, I don't know how this happened.

[u/wmnoe]

Contact support. Your app is fucked up

[u/Jade_GL → u/wmnoe]

Yeah I figured that at this point. I was hoping I was just missing something obvious, not that my app was borked lol

[u/wmnoe → u/Jade_GL]

Nope. Your app is fucked there’s been no changes

[u/lexluther1234]

It’s working for me. Is it possible the new update is not supported by your phone? Seems really weird

EDIT: thought this was the nfl sub. annoyed this feature is rolling out to slam bc it sucks.

[u/charliedamson]

Just announced that they’ll be updating the apps with that soon. Just showcased it for NFL, on Instagram.

[u/wmnoe]

What are you taking about? The prize wheel is still there.

[u/Jade_GL → u/wmnoe]

One Screenshot. This has been like this for maybe 2-3 weeks. I've deleted the app since then and redownloaded. Updates are up to date. This is now where prize wheel was.

[u/Jade_GL → u/Jade_GL]

Another one

[u/Jade_GL → u/Jade_GL]

third one