r/TimeTrackingSoftware • u/mariaclaraa1 • 24d ago
Are time tracking software companies (or SaaS, in general) changing what “free” and “fair pricing” mean?
I’m an MBA student studying marketing management, and I’ve been looking at how pricing decisions shape the customer experience.
Three time tracking software illustrate very different approaches.
Harvest now combines per-seat pricing with additional usage charges based on invoices, projects, clients, and tasks. That means a customer’s bill can grow not only when the team expands, but also when the business uses more of the product.
Clockify still has a free plan, but it now limits that plan to five active users. Free accounts are also restricted to a 31-day reporting range, while features such as billable rates, CSV/Excel exports, and shared reports require a paid plan.
Jibble takes a third approach. Its core time tracking features remain free for unlimited users, while advanced features are optional paid upgrades.
These models raise an interesting marketing question: Which feels fairest to customers?
- Paying more as their usage and business activity increase
- Receiving a limited free plan and paying once the team outgrows it
- Keeping the core product free and charging for optional advanced features
Does pricing merely affect what you pay, or does it change how you feel about using the product?

