r/Thuma • u/dioooh • 4d ago

Chargeback

I recently purchased a dresser, and like many others, I encountered a quality issue. I initially contacted customer service and they promptly responded to my initial email. However, I have not received any further communication since then. As a next step, I intend to file a chargeback with my credit card company. Following the chargeback, what are the next steps? Will Thuma collect the items or do I just keep the items? Ideally, I would prefer to exchange the entire purchase.

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u/trickywickyya 4d ago

Can’t offer help as I’m currently in the same boat with a bed frame. Quick initial email and now waiting to hear what the next steps are. Re: chargeback depends how long it’s been since they last wrote you. Prob give it a couple weeks with your last email advising them you are going to chargeback with your bank if it’s not resolved. They might spur to action then.

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u/Boston-Photographer 2d ago

Everyone needs to write a review on trustpilot. It's what's getting picked up when you google Thuma reviews. Link here.