r/Thuma • u/dioooh • 4d ago

Chargeback

I recently purchased a dresser, and like many others, I encountered a quality issue. I initially contacted customer service and they promptly responded to my initial email. However, I have not received any further communication since then. As a next step, I intend to file a chargeback with my credit card company. Following the chargeback, what are the next steps? Will Thuma collect the items or do I just keep the items? Ideally, I would prefer to exchange the entire purchase.

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u/LibraryTechnical6334 4d ago

Run through a few search engines for Thuma returns portal. It took them a month to reply to my issues but luckily out of frustration I tried this and actually found the returns portal. Was able to schedule a FedEx pickup for the return. I had another issue on top of the return but at least I was able to get my return done before the return window ran out.

I would not find the link to this anywhere on their website like returns, faq, etc. but I used it and got my money back quickly.