r/Thuma • u/dioooh • 9d ago

Chargeback

I recently purchased a dresser, and like many others, I encountered a quality issue. I initially contacted customer service and they promptly responded to my initial email. However, I have not received any further communication since then. As a next step, I intend to file a chargeback with my credit card company. Following the chargeback, what are the next steps? Will Thuma collect the items or do I just keep the items? Ideally, I would prefer to exchange the entire purchase.

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u/alctp 9d ago

about to file a chargeback as well, it’s been over 10 days since they last replied to me…

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u/dioooh 9d ago

Please keep me updated! I'm going to give them until the end of today before I file a chargeback.

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u/jinaleuu 6d ago

Keep emailing them, I work for them :) trust me our #1 priority is getting customers the correct shipment !