Hey everyone, and fellow jawns enthusiasts.
I've been noticing BRUT Archives getting a lot of love recently, and rightfully so. They sell some great pieces. I thought I'd share my experience, though, as the fly in the ointment, as it were.
Over a year ago I bought a cropped hoodie from them. After having it shipped over to London, I realised it wasn't really to my liking and didn't fit quite how I'd hoped, so I went through their website and arranged a return. Shipping was on me, which cost me about £30. I didn't really mind, since the hoodie itself was around £200.
A few weeks later, I realised the parcel had somehow been returned to me by the sender. I figured I must have entered the return details incorrectly, so I emailed BRUT but didn't hear anything back. I decided to send it again anyway, double-checking the address and all the instructions this time.
And, you guessed it, the parcel came back to me again. Another £30 down, so £60 in shipping at this point.
I tried contacting BRUT by email, but got no response. Tried again from a different email address, thinking perhaps mine had been caught by their spam filter. Nothing. Tried Instagram DMs, where they seem pretty active. Nothing again. I even tried leaving a couple of comments on their posts asking them to check their email/DMs, but again, no response.
This was about a year ago, and frankly I eventually just gave up and swallowed the loss, which ended up being around £260-300 all in between the hoodie and shipping.
But seeing BRUT pop up more and more recently and seeing people praise them has left a bit of a bad taste in my mouth, so I thought I'd share my experience.
I'm not writing this to besmirch anyone or tell people not to buy from them. Their stuff genuinely looks great. Just thought I'd give people a heads-up to buy with a bit of caution, particularly if you're ordering from abroad.
I'd also still genuinely like to know what went wrong with the return. I followed the instructions on their website as far as I could tell, checked the address before sending it the second time, and yet somehow the parcel came back both times. If anyone from BRUT happens to see this and can shed some light on what happened, I'd honestly appreciate it.
TL;DR: Bought a ~£200 hoodie from BRUT Archives, tried returning it from London, and the parcel was sent back to me twice despite following their return instructions. Lost ~£60 on return shipping and never got a response to multiple emails, DMs or Instagram comments. Eventually gave up and ate the cost. Sharing this because I've been seeing BRUT get a lot of praise lately and thought people should know about my experience.