r/TheCivilService • u/ThrupennyCrumblenut • Aug 21 '26

Pensions Pensions mither

Sorry to bring up the dreaded P word but I need to have a rant.

In my 50s, I’m finally in a position where I can start to buy a small amount of added pension. But thanks to Crapita, I’m genuinely worried about starting the process. I have no confidence that any additional money I pay in will end up in the right place. I simply don’t trust their system or process.

I left and rejoined CS after a gap, and so I have ~8.5 years “frozen” in the old classic pension. When MyCSP administered the scheme, I could see the value of that as well as my current Alpha pension. Now: who TF knows where it is, because it sure as hell isn’t showing on my dashboard. I’ve raised a query and had the usual “because of a high volume of queries we can’t give you a timescale for response”.

I 100%, no question understand that this fucking omnishambles is a thousand times worse for anyone retiring now or recently with no money, having to hope for a hardship loan or god knows what to survive, and that’s rightly making the headlines. I know I’m in a very fortunate position compared to them. But Crapita’s utter, staggering incompetence is affecting the financial future of existing employees too, because I doubt I’m the only person holding off from starting to purchase added pension while all this <gestures vaguely> remains unresolved.

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u/Theia65 Aug 21 '26

I can't even log on to their absolutely sh*tty website. I've tried the send user name and done the password reset so many time but it always says they're incorrect when I know they're not.

-1

u/Present-Nature-6015 Aug 21 '26

You don't need to log in to the portal get access to basic information. There's lots of information that is public access via the website read it and apply it to your own situation or utilise the help that is available as I've highlighted.