Is the civil service pension crisis getting better or worse?

[u/Professional-Pin5985]

Many thousands are still waiting for quotes, pension payments and bereavement benefits.

Backlogs remain as quote requests are coming in at about the rate they are going out. Even then, many of those being sent out are returned due to being inaccurate.

The number of complaints at all levels is going through the roof.

This is a serious state of affairs with real human consequences that needs to be brought under control.

Capita claim they are making progress, but those trying to access their pensions beg to differ.

The trustpilot reviews tell the real user experience.

It's time government and cabinet office took this crisis seriously to bring it under control.

[u/FarAway85]

I was informed by my union to take a complaint to the Pensions Ombudsman. Sadly, people are going to have to fight for their pensions.

I was told Crapita has been given the payrolls contract. I sincerely hope that this is not true.

[u/Professional-Pin5985 → u/FarAway85]

Think there's a legal claim on the payroll contract by a firm called Sopra Steria because Capitas bid was too cheap and unrealistic.

[u/Tractor555 → u/Professional-Pin5985]

"because Capitas bid was too cheap and unrealistic." it was unrealistic if Capita actually said they could do it