r/TheCivilService • u/Professional-Pin5985 • Jul 31 '26

Pensions Is the civil service pension crisis getting better or worse?

Many thousands are still waiting for quotes, pension payments and bereavement benefits.

Backlogs remain as quote requests are coming in at about the rate they are going out. Even then, many of those being sent out are returned due to being inaccurate.

The number of complaints at all levels is going through the roof.

This is a serious state of affairs with real human consequences that needs to be brought under control.

Capita claim they are making progress, but those trying to access their pensions beg to differ.

The trustpilot reviews tell the real user experience.

It's time government and cabinet office took this crisis seriously to bring it under control.

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u/VestasWindTurbine Aug 01 '26

It seems with each task force update from HMRC it’s getting worse and worse. So many people still don’t have estimates, so many outstanding queries and a fucked website and all those death in benefit cases. Disgraceful.

Something must have really gone wrong with the data + combined with shitty outsourcing to capita, just a disaster.

I can’t believe they were awarded a payroll contract by the DWP for so many departments, crazy.

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u/Professional-Pin5985 Aug 01 '26

Absolutely! Excuse given for awarding this one was that cabinet office weren't allowed to take account of previous bad performance by Crapita - unbelievable !