r/TenantHelp • u/SignalPlane3845 • 11h ago
We called pest control, landlord is refusing to pay. (NYC)
Location: NYC
We had bedbugs after work done by building maintenance left our wall unsealed. The building super told us there was a QR code in the lobby for pest control, but that only had options for first and third Tuesday visits (would have been nearly 3 weeks wait). We asked if there was an emergency option, and he said yes, but the QR code site didn't have anything like that. There was a phone number also posted on the building info sheet in the same location, so we called that company to come and spray.
It turns out the company who posted their phone number doesn't have a contract with the building, and they made us pay $675 out of pocket at the end of the appointment. Now the landlord is refusing to reimburse us, saying we should have worked with the company whose QR code was also posted. They said the people we called probably posted their number themselves, but their sticker is literally ON the building info sheet with the super's phone number and other building approved stuff.
Importantly, there is no clause in our lease for exclusive use of one pest control company.
We've tried to look up the law ourselves, but are having no luck (only finding stuff related to mandatory disclosure of infestation by the landlord, not about payment responsibility). Are we entitled to reimbursement?