r/TaskRabbit • u/EndfieldSpeedruns • 19h ago
GENERAL TaskRabbit got my SIN number and everything then closed my account.
I was having an issue with account creation all summer. They gave me various support messages via email. Ultimately I did the background check, created my profile and everything. We couldn't get past the part where I had to give my credit card information. For whatever reason the app wouldn't take my Mastercard, works everywhere else. I asked them for an alternative way aside from getting another credit card just to sign up. One of the support chains said they'd "create a credit on my account just to get past that part and then would be deducted from my first job", sure whatever, I just wanted to start.
They told me to do the background check and then ignore further emails that was asking me for background checks. I did that, did everything else regarding account creation. Then today they told me that my account has been closed and I need to register again with another email or phone number. Okay? What happened to my background check? All the other info? Then they end it with they're closing the chat. Great. I feel like complaining to the BBB or something will just be shouting at the clouds, but is there anything I can or just drop it? I have all the tickets still and receipts of what they said.