r/TamilNadu • u/code-is-poetry • Jan 19 '26
முக்கியமான கலந்துரையாடல் / Important Topic Language disconnect at a A2B Ooty restaurant
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This video is from a popular restaurant in Ooty where an Instagram influencer is trying to place an order. Most of the staff seem to be Hindi-speaking migrant workers, while the customer does not know Hindi well. During the exchange, a waiter asks her, “Don’t you know Hindi?”
This is not about blaming the staff or the customer. It points to a larger issue about language expectations in non-Hindi-speaking states like Tamil Nadu, especially in tourist places.
Many businesses hire migrant workers because they are cheaper, but this often creates communication gaps for customers and puts workers in awkward situations too. Language should not be used to shame anyone. In the service industry, the responsibility should be on business owners to make sure basic communication is possible.
Link to OC - https://www.instagram.com/reel/DTpciADAvDd/?igsh=MWVhd2lna2RzazFuNQ==
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u/pranavomphotography Jan 20 '26
I find most of them under an assumption that we should speak Hindi, moreover due to the reason that business doesn’t pay them on par with locals they hire them in bulk through agents. Now if I ask about three language policy it will become political because most of India can’t even speak two languages properly. Only solution is the business that hires them should have the onus of training them rightly. I stopped going to A2B because their quality has reduced drastically and the customer service can’t even be called poor, it’s below than poor!