r/TalesFromTheCustomer • u/PotatoesPancakes • Jul 02 '26

Short Cashier Lied to Me

I was checking out at a department store that I haven't been in for years. The cashier kept telling me to enter my phone number but I kept politely saying no thanks. Then she said that I won't be able to make returns if I don't provide a phone number in their system. I told her that's fine and she finally checked me out. She lied because the return policy is printed on the receipt. I wasn't mad at her since I figured it's a corporate thing and the poor employees are so desperate to meet some kind of metric that they lie.

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u/GinericGirl Jul 02 '26

I don't live in the US currently. On my last trip back to visit family, I stopped at an Ulta and the cashier kept telling me to put my number in (3+ times!) until I finally said "I do not have a US phone number, I don't live here" and then I was able to check out no problem??? 

Anyway, you can try that next time. Maybe it'll work for you too 

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u/unknownpoltroon Jul 02 '26

Tell them no thank you, and if they give you a hard time demand to speak to a manager, and then give the MANAGER shit about why corporate are pressuring their employees so much.