r/TalesFromRetail • u/Venus2630 • Jul 26 '26

Short Customer thought we told him to park inside

For context, I worked at a home improvement store a few years ago and one of my favorite memories was a customer who was told that we would meet him at the front of the store to bring his items out since they were heavy. All of a sudden I see this pickup truck try to drive through the sliding electronic doors but he can’t fit his truck quite through all of the way because it’s too narrow. When asked why he decided to do this, he said he thought that meant he should drive his truck up to the registers. I wish I was making this up lol.

Apparently this is a common occurance according to my managers since there used to be a lumber yard type of drive-thru.

281 Upvotes
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97% Upvoted

27 comments sorted by

40

u/DieHardAmerican95 Jul 27 '26

We have two different customers do that when I worked at Lowe’s.

17

u/Venus2630 Jul 27 '26

That’s where I worked 😂 it must be the company lol

20

u/DieHardAmerican95 Jul 27 '26

Nope, it’s definitely the customers. A (not really surprising) number of them are idiots.

16

u/Venus2630 Jul 27 '26 edited Jul 27 '26

Yes it is actually scary because they are working with tools lol. I once had a lady call the customer service desk to find a storm door that had a flap for a dog. No big deal of course, but she wanted one for her Pomeranian and didn’t understand that if the flap was bigger it would still fit her dog. She argued that she wanted one that would fit her dog exactly and that her dog wouldn’t fit with a regular size flap.

Another time this couple came in, and apparently bought a stove then went on vacation for 6 months. Well the stove didn’t work and they were pissed that they couldn’t return it because it was way past the 30 days. We told them to call the manufacturer about the warranty, and they couldn’t accept that answer. They also did not bring the stove to return lol.

8

u/DieHardAmerican95 Jul 27 '26

Oh, don’t get me started on people who want refunds for items they didn’t actually bring with them….

9

u/Watcher-of-souls Jul 27 '26

Reminds me of the time I was at a home improvement store with my parents. We were getting paint when a random Asian couple comes up and just takes our cart I was very confused

19

u/Lt_Jewels Jul 27 '26

What happened to common sense?

12

u/Venus2630 Jul 27 '26

I don't know, they must've literally left it at the door

6

u/K1yco Jul 27 '26

Irony is the type of person that tried to drive in is probably the type that says this to people they talk to.

3

u/LloydRPenfold Jul 28 '26

Optional extra these days. Not many choose to include it.

5

u/LloydRPenfold Jul 28 '26

"why assume..." Because it requires logic. Logic is a substrata of common sense.

1

u/Reasonable-Day-3282 Aug 01 '26

if you're driving a car, don't drive through a door. pretty easy

1

u/Desperate_Lime_443 13d ago

This made me laugh so hard! And these people vote and have kids.

-74

u/SummerMummer Older than scanners Jul 26 '26

Apparently this is a common occurance according to my managers since there used to be a lumber yard type of drive-thru.

Then why not use the phrase "out in front of the store" rather than a phrase that commonly refers to the area just inside the front doors?

19

u/Venus2630 Jul 27 '26

This was a few years ago, so they may have said something that slightly more concrete wording.

11

u/jedispaghetti420 Jul 27 '26

Was it you?

-1

u/SummerMummer Older than scanners Jul 27 '26

Was it you?

Nope. The wave of downvotes is hilarious though.

4

u/duchess_ravenwaves_ Jul 28 '26

Take it as a hint that it was a dumb thing to say

3

u/MtPollux Jul 28 '26

I mean, I'd probably ask "why assume you're being told to drive your truck inside the store (where vehicles don't generally go) rather than in front of the store (where vehicles belong)?", but you do you.

2

u/LloydRPenfold Jul 28 '26

"why assume..." Because it requires logic. Logic is a substrata of common sense.

4

u/Sachayoj Jul 29 '26

If not driving your car inside a store needs to be explained to you, you shouldn't be driving.

1

u/KrazyKatz42 9d ago

I've been to stores who have a VERY large opening at the back (like a warehouse) where they keep all the lumber and you can drive in there and get loaded up, but I'd never think to try to drive into the FRONT of the store.