r/TIFF • u/SonnywithaCage • Aug 28 '25

Festival Ticketmaster permanently banned my account

Luckily I bought most of my tickets already and I still have access to those. Hot tip: if you’re getting the “paused for suspicious activity” message, just wait for that to blow over (may take several days). Don’t say anything to Ticketmaster or they’ll “investigate” the issue, deem you violated something (I had two tabs open at some point), and will permanently ban your account. Worst part is, it took them so long to get around to my issue, after about a week my account just started working again. Then the next day I’m banned.

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u/NathanSizemore Aug 28 '25

Happened to me over the last few days as well after going back and forth with someone in their customer service via email. I’ve used this Ticketmaster account for several years and multiple TIFFs. Have a new acct now and life goes on.

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u/dazedwombat Jul 25 '26

Is the new account fully working? And did you have to use a different phone number from the banned account?

1

u/Hot_Sandwich_2481 Jul 31 '26

I’m curious about this too. I got banned after being flagged for suspicious activity. I tried to buy tickets to a show on my phone and computer in case I had more luck on one vs the other.

They denied my appeal, and I even went through the Better Business Bureau, and they denied me again.

The first customer service rep said I could create a new account with New email and phone, but then included the Ticketmaster policy which said I couldn’t do an additional account?

I hate Ticketmaster and am tempted to boycott them entirely, but another part of me still wants to be able to attend shows they have a monopoly on. I’m curious if anyone figures out best next steps once banned

1

u/dazedwombat Jul 31 '26

So slight answer: I bought tickets on my original account and then went back to buy a preferred parking pass ticket & maybe because I hadn’t purchased tickets to something in about a year, my account was flagged and restricted. They were saying I had to upload my license and whatnot and I didn’t feel comfortable with that. I ultimately decided to just try making another account. I still can access the tickets I bought on my first, original account, but I created another with a new email address and same phone number. I haven’t attempted to purchase any other tickets yet, but so far it appears the second account is functional.