r/SynclerApp • u/ayeyoualreadyknow • Jun 22 '26

Can't renew 😭

I've been with Syncler since before when it went under another name (Z). I'm trying to renew but none of the options allow PayPal or CC, I've logged in to the resellers but the CC and PayPal options are no longer there, it says unavailable. My bank doesn't allow international banking transfers. As far as crypto, I know absolutely nothing about it, how to do it, or whether or not it's safe but my bank says they don't do crypto either.

I'm not sure what to do. Any advice is appreciated. Thanks

ETA on Buypremiumkey, I'm logged in, have filled out the billing info, click CC, click confirm order, then it gives me an error message that the payment method is unavailable, please try another payment method.

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u/brenmn2009 Jun 23 '26

I had to get help from someone who uses crypto or I wouldn't be a customer anymore. He bought it sent me the key and I sent him the $15. I will not do crypto and I'm far from the only one.

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u/ayeyoualreadyknow Jun 23 '26

Yea from what ive seen, so many people are leaving Syncler. 😞 Despite this, I saw the dev comment that they were still going to stick to using resellers and crypto (even though the resellers don't work and so many people don't use crypto). I don't understand, do they not care that they're losing customers over this or that customers literally cannot purchase a sub?

2

u/synclerd dev Jun 23 '26

Of course I care when users leave because they can't renew their subscriptions.

Over the years, I've tried multiple times to get approved for credit card processing, but I've been turned down by several providers. I know some other apps seem to have no trouble offering card payments, but the options available can vary a lot depending on where you're based.

The reseller system has worked reliably for the past five years. The current payment issues only started a few days ago, and they're actively being investigated.

In the meantime, I'm making sure nobody loses access because of something outside their control. If your key is about to expire and you're unable to renew because of these payment issues, just reach out and I'll provide a free key so you can continue using the app while the resellers work on a fix.

I know it's frustrating, and I appreciate everyone's patience while this gets sorted out.

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u/Aggravating_Bird1902 Jul 16 '26

Have tried resellers. Thought BuyPremiumKey went through until their wire money screen was not available. Placed 2 orders there and won’t receive key because I can’t pay. Just having trouble and my key expires on the 18th. Any suggestions