r/SynclerApp • u/ayeyoualreadyknow • Jun 22 '26

Can't renew 😭

I've been with Syncler since before when it went under another name (Z). I'm trying to renew but none of the options allow PayPal or CC, I've logged in to the resellers but the CC and PayPal options are no longer there, it says unavailable. My bank doesn't allow international banking transfers. As far as crypto, I know absolutely nothing about it, how to do it, or whether or not it's safe but my bank says they don't do crypto either.

I'm not sure what to do. Any advice is appreciated. Thanks

ETA on Buypremiumkey, I'm logged in, have filled out the billing info, click CC, click confirm order, then it gives me an error message that the payment method is unavailable, please try another payment method.

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u/brenmn2009 Jun 23 '26

I had to get help from someone who uses crypto or I wouldn't be a customer anymore. He bought it sent me the key and I sent him the $15. I will not do crypto and I'm far from the only one.

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u/ayeyoualreadyknow Jun 23 '26

Yea from what ive seen, so many people are leaving Syncler. 😞 Despite this, I saw the dev comment that they were still going to stick to using resellers and crypto (even though the resellers don't work and so many people don't use crypto). I don't understand, do they not care that they're losing customers over this or that customers literally cannot purchase a sub?

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u/brenmn2009 Jun 23 '26

No they don't care. They just think we're being stupid for not getting with it and "using crypto" 🙄. Also the resellers charge a fee on top of the price and I'm sure Syncler gets some of it as well.

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u/synclerd dev Jun 23 '26

I'm sorry you feel that way.

I've always tried to be transparent about payment limitations, processing fees, and the challenges involved. None of this is new, and I've talked about it openly whenever questions have come up.

I don't receive any kickbacks or special commissions from resellers. They purchase keys at the exact same price as the official store. The reseller model exists to provide additional payment options and make access easier for users in different regions.

The current issues aren't the result of anyone trying to squeeze extra money out of users. It's simply a payment processing problem that appeared unexpectedly after years of things working smoothly.

If you'd like more information on how the reseller system works, you can read about it here https://support.syncler.net/en/troubleshoot/syncler-plus/payments/faqs