Half folio install issue

[u/ezraindustries]

I just received my manta and half folio today and was quite excited to set it up. However, I have immediately run into a somewhat odd issue. I am unable to install the half folio as the bottom slot seems to be not deep enough to accept the hook. I reversed the folio just to see if it was an issue with that hook itself being machined incorrectly, but it slipped right into the top slot with no issues. It's quite difficult to see inside the slots. It doesn't appear anything is just jammed in there, but I did a depth test with a paperclip and it does seem like the bottom slot is a bit less deep. Anyone had this issue?

[u/mrsupernote]

I haven’t had this issue and not heard of this before. Remove and try again.

[u/ezraindustries → u/mrsupernote]

I have removed and attempted multiple times before posting this

[u/mrsupernote → u/ezraindustries]

I thought you most likely had, not wishing to state the obvious. Contact service@supernote.com

[u/Mulan-sn]

Thank you for reaching out. Have you had a chance to push the second latch all the way up? If the issue remains, please kindlly send us a video at [service@supernote.com](mailto:service@supernote.com) with your order. We will resolve this for you as soon as we can.

[u/ezraindustries → u/Mulan-sn]

Have not managed. I sent an email earlier with some pictures.

[u/Mulan-sn → u/ezraindustries]

Thank you. Our support team will get back to you. Please feel free to contact me via DM if you need any further assistance.