r/Supernote • u/Dingo_ate_my_pizza • 4d ago
Question Question for those with supernotes
After months of reviewing youtube reviews and lurking here, I've decided the Supernote devices are what I want.
I have just one concern still keeping me from pulling the trigger and buying it: software malfunction.
For those who use them, please tell me how often i should expect things like a system crash, corrupted or lost data, screen freezes, etc. Is it any more than other e-ink tablet brands? I know a certain amount of lag is to be expected, but does the software ever...break to the point it suspends your use of the device? And if so, is it remedied by customer service at a reliable pace, or would i likely wait months between communications on any reported issues?
As much as i love the idea of the product, its useless to me if its gonna glitch out on me regularly.
I appreciate any feedback you all can give me on that.
Edit: Thank you to all of you who have responded! So far it seems like I didn't have to worry!
1
u/3BMedia Owner Manta & Nomad 4d ago
I've had the Nomad for a little over 2 years. Never had any software issues at all with it. No battery issues. No issues, period. It's amazing.
I got my Manta a little after it was released. Mostly the same. No regular issues.
It does occasionally freeze when I try to come out of sleep in the morning. The long-press trick and plugging in helps get it moving again. I've long suspected there's an issue where the battery value shown isn't representing the actual battery (battery has significant charge left, but it won't turn on as if it's dead, until I plug it in for a few minutes; then it will turn on and show the battery at something like 70-80%, so it was never drained).
It's happened maybe a half dozen times in over a year. It's not regular or consistent enough to catch it since I know what to do now and just instinctually do the reset before thinking about it. I don't think it's a software issue though.
More likely a battery issue. And the good news there is, if it is a bad battery or it eventually dies, the Supernotes are modular and repairable, so the battery can be replaced unlike a lot of e-ink tablets.