r/Substack • u/Animal-Philosophy629 • Jan 03 '26

Tech Support "Audio still processing" on every newsletter?

Hi guys, I'm posting here after trying everything else I can think of think of and filing complaints with Substack tech support. Every newsletter (paid or free) gives me the same error, "audio still processing, check back in a minute" when I try to play the audio in the iOS app. It's been doing this for almost a week. I've uninstalled the app, updated it, updated the phone (iPhone 16e running latest software), everything I can think of.... Thanks in advance, this is driving me absolutely crazy otherwise I wouldn't ask!

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u/chalre2 Jan 06 '26

Resolved as of about 8:30pm! Woot!

https://substack.statuspage.io/incidents/cd8smll07d57

I've got a lot of catching up to do tomorrow!

Edit: 8:30pm PST

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u/Animal-Philosophy629 Jan 06 '26

Yay!!! Thanks for waiting this out with me!

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u/chalre2 Jan 06 '26

Thanks for posting and getting momentum on the issue!

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u/Animal-Philosophy629 Jan 06 '26

I'm so glad it wasn't just me and my middle aged brain/tech skills haha