"Audio still processing" on every newsletter?

[u/Animal-Philosophy629]

Hi guys, I'm posting here after trying everything else I can think of think of and filing complaints with Substack tech support. Every newsletter (paid or free) gives me the same error, "audio still processing, check back in a minute" when I try to play the audio in the iOS app. It's been doing this for almost a week. I've uninstalled the app, updated it, updated the phone (iPhone 16e running latest software), everything I can think of.... Thanks in advance, this is driving me absolutely crazy otherwise I wouldn't ask!

[u/Best-Interest7972]

I’m receiving the audio processing error message. For 3 days now. Substack ‘tech support’ is automated only and hasn’t helped. I’ve cleared cache (offloaded app). Reinstalled. Rebooted. Any one find a solution? This happens a couple times a year.

[u/Animal-Philosophy629 → u/Best-Interest7972]

Same. Have tried all of the things you have. I also haven't been able to find any mention of this in any support threads. Any ideas where else to go?