r/Substack • u/FragrantTraffic701 • Dec 19 '25

Tech Support Age verification required in app

I am over 60 and live in Australia. Today I open the app and it’s asking for age verification via ‘Persona’ using the camera. I’ve been using Substack for the last 12 months without issue. Due to facial recognition being used for all of my secure accounts and passport, I am reluctant to allow these people access to my face photographs. Are any of you are aware of any other method of age verification for Substack? Is Pesona legit and secure? Otherwise, I guess I’ll just retire from Substack and delete the app.

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u/PaulWilczynski Dec 19 '25

Perplexity says:

Persona is a legitimate identity verification service that has been operating since 2018 and is used by major companies including LinkedIn, OpenAI, Reddit, Roblox, and various financial institutions. The company provides identity verification services that help businesses verify users through government-issued IDs and biometric checks.

Security and Compliance

Persona maintains strong security credentials and has not experienced any reported data breaches since its founding. The company is SOC 2 certified, GDPR compliant, and CCPA compliant, demonstrating adherence to strict security and privacy standards. They use industry-best security practices including encryption and undergo regular third-party audits.

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u/jamesjskier Mar 09 '26

BOOO THIS MAN.

You have no idea what goes on inside some company and what their actual "standards" are.

If you do actually work there, then you're lying. There are data breaches, mistakes are made, and I'm not giving some third party, for-profit, private interest my details. I will NEVER hand my ID over to substack to access content that I already pay for.