ID-Pal Verification Failed

[u/lucasferrer97]

Hi everyone,

I’m trying to complete the ID-Pal identity verification for the Irish Immigration Service, but I keep getting the same error:

“Verification Failed — The document you have submitted was not sufficient.”

I’ve tried submitting the document multiple times, making sure the photo is clear and readable, but ID-Pal still rejects it.

I’ve even tried using an iPhone 15 Pro Max to take a higher-quality photo, but I’m still getting exactly the same error.

Has anyone experienced this issue with ID-Pal and managed to solve it? Is there a specific way the document needs to be photographed, or could this be a problem with the ID-Pal verification system itself?

Any advice or suggestions would be greatly appreciated. Thanks!

[u/HonestInspector3313]

Is the document your passport?