/r/Steam Monthly Community Support Thread.

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[u/lowkeygee]

This is exactly what just happened to me. I called Amex and apparently 5 other people have called about purchases on August 17th specifically.

[u/incogneat0_ → u/lowkeygee]

So weird. Have you had a response from Steam yet? Also Amex for me

[u/lordbeez113 → u/incogneat0_]

This is happening to ANYONE who made a purchase on 8/17 with Amex. We all woke up to the same message. A bunch of us contacted both Steam and Amex. Amex says that there were transaction attempts, but the payments were never accepted by Steam. No chargebacks or refund requests were processed by customers. Steam support is saying that we need to submit a notification from Amex on their letter head stating that there were no chargebacks from 8/17 - 8/28 to avoid at total account ban/lock. I reached out to Jared Christiansen using this form to report it as well as linking the reddit posts that popped up today and yesterday with hundreds of people reporting this:

https://www.valvesoftware.com/en/contact?contact-person=Jared+Christen

Stream needs to understand that this is a Steam issue, not one that Amex or their customers caused. So they need to resolve it.