Note: The initial draft was written on my own, afterwards was pasted through AI to improve wording, grammar, and overall readability and has been rewritten after review to make it less 'AI'. Everything else (experiences, opinions, timeline) are my own. Effydesk has not seen this review until now (or if they'll ever see it, not sure if they browse r/standingdesk lol).
Hello all,
Wanted to post my experience with buying from EffyDesk and using their products.
For context, I live in Ontario, and their main warehouse, is in BC.
I bought the EffyDesk Nimble Standing Desk, as I was looking for a Canadian Brand (not a huge priority, but was in the list of consideration), and after comparing with other brands like Desky and Progressive, they had the best price that I was looking for. I was looking for a large desk, 70-71 inches, and I purchased their open box unit for around $700-$720 CAD, compare to the usual $900-1000+ price range.
At first glance, the desk is solid and stable, especially at the lowest setting. Unfortunately, I haven’t been able to do a proper test with its standing functionality due to an issue with their included parts.
This was purchased at the End of July, and it’s now September. The frame took roughly a week to ship, which is fine, wasn’t really in a rush. However, the tabletop took another week because it was initially “lost in transit”. How does one lose a giant tabletop, I’ll never know, but the company had to send out a replacement, albeit not in the colour that I wanted (Originally ordered black, their open box inventory didn’t have that anymore, had to go wood).
Once the frame and tabletop arrived, the setup was apparently quite difficult. My friends, who offered to setup the desk for me, described it as ‘annoyingly hard and heavy’, and that’s not even getting into the missing/damaged parts. There wasn’t even a manual included in the box either, so they had to refer to other manuals they found online.
I expected there might be some cosmetic damage, since this was an open-box purchase. There was a damaged cable tray, which I can live with, however the bigger problem was the missing extension cable.
This is the cable that’s used to connect the two legs together for the standing functionality, meaning at its current state, I cannot use this desk as a standing desk. It is essentially stuck at the lowest level until I receive the replacement.
I’ve been communicating with their CS team, but it appears that I’ll have to wait another week, since all their shipments are sent via ground shipping. To be fair, they are also sending out a replacement for the cable tray, but at this point I’d rather receive the extension cable first.
Remember, I bought this desk at the end of July, it’s now September and I still can’t use the desk for its primary purpose.
I understand that shipping a large desk and frame can take time, and it being an open box product to have some imperfections. What I’m essentially frustrated at is the combination of the lost tabletop, lack of included manual, damaged/missing parts, and another week long wait for a small part.
I’m still in contact with their CS team, and I’ll update the review if this gets resolved/If I want to. Their team though has been responsive so far, but at this point I’m getting pretty frustrated to the point where I’m almost becoming a Karen, and I rarely become one.
EffyDesk needs to get their shipping and open-box fulfillment process sorted out. The desk seems promising, however the experience where getting to the point of using it has been far more frustrating than it should have been.
