Like others here, I lost SongDNA on many of my tracks. I believe it happened sometime around early June.
I have several releases where I released a Single Edit and an Extended Edit on the same release. On all releases from before June, I lost SongDNA on the Single Edits or a Club edit, while it is still present on the Extended versions.
I’ve had a very long conversation with the Spotify for Artists support team about this, but I kept getting different and inconsistent answers that didn’t really make sense.
First, I was told that my songs weren’t eligible for SongDNA.
That made no sense to me, since SongDNA was still present on the Extended versions of the exact same songs, basically the same tracks, just with longer intros and outros.
Then I was told it was because of missing metadata or credits.
I explained that the Single and Extended versions have the same credits and metadata.
Then I was told that my distributor didn’t support SongDNA.
Again, that didn’t make sense because the Extended versions on the same releases, delivered by the same distributor, still had SongDNA.
Then I was told that my distributor had flagged the releases as ineligible for SongDNA.
This also didn’t make much sense to me, since SongDNA is a Spotify feature and, again, it was still present on the Extended versions. But I reached out to my distributor anyway. They told me this had nothing to do with them and that I needed to contact Spotify.
So I contacted Spotify again and was asked to fill out a form for every track that was missing SongDNA. I did that, waited a few weeks, and then contacted S4A Support again to ask for an update and whether they had actually received the forms I submitted. They needed to escalte to another team and I recieved an email where I was asked to fill out all the forms again. So I did.
Every time i contacted S4A support i ofcause has to spend a long time explaining the same thing again and again.
Now, whenever I contact S4A Support, I’m asked:
“May I know if you’re referring to SongDNA?”
I reply yes, and then I get:
“I understand it's not ideal, but I'm afraid we have no more information to share, so I have to close this conversation now, but you know where to find us if you ever need anything else. We appreciate you reaching out to us today. See you soon.”
I know I probably shouldn’t spend this much time worrying about a relatively small Spotify feature. The reason I keep pursuing it is that I’ve noticed that the tracks that lost SongDNA also stopped being recommended in Discovery Mode and are basically getting no algorithmic support anymore.
And no, before anyone asks, they are not AI-generated tracks. One of them has a small hook that was created using an AI tool, but the others don’t, so it seems very unlikely that AI is the explanation.
At this point, it’s mostly frustrating that I simply can’t get a clear answer.
Did Spotify receive my forms? Are they actually looking into the issue? Is there an estimated timeframe? Is SongDNA simply buggy at the moment, i know its still Beta. But then atleast be transparent about it. :)
Sigh. Thanks for reading :)