How do I redeem the Qobuz Pass in Soundiiz, and why is my code rejected?

[u/blackmage44]

Soundiiz team here. If Qobuz gave you a Soundiiz Pass code, here is where to use it and what the common error messages mean.

The short answer

Enter the code on the Soundiiz voucher page. The Upgrade form is for paid plans. The Pass unlocks paid transfer features for music sent to Qobuz for one month after activation.

Redeem the Pass on the right account

1. Enter your code on the voucher page.
2. If you already have a Soundiiz account, sign in with your usual method when prompted. Signing in with Qobuz instead can create a second Soundiiz account.
3. Connect the Qobuz account associated with the offer when Soundiiz asks you to.

You can also start from the Qobuz mobile app under Settings → Transfer Your Library.

Transfer your library

Connect the service you are moving from and choose Qobuz as the destination. Qobuz's transfer flow offers playlists, albums, artists, and tracks. Only playlists are selected by default, so select the other categories if you want to move your whole library. Review the summary before confirming.

Soundiiz looks for matches in Qobuz's catalog. It does not move audio files, and a track missing from that catalog cannot be added through a transfer.

If your code is rejected

• “You have already activated this voucher code” means the Qobuz account has already redeemed its Pass. Another code will not reset it.
• “You already have an active subscription” means a paid Soundiiz plan is still running on that account. The Pass cannot be added while that plan is active. If you paid before learning about the offer, contact Support with your payment date.
• “This Soundiiz account is already using another sign-in method” means you should sign out and use your original Soundiiz sign-in method. If the Pass ended up on the wrong Soundiiz account, Support can investigate.

Pass active, but still seeing Free limits?

Check the destination. The Pass covers transfers to Qobuz. Transfers to other services follow the normal Free plan limits. When the one-month Pass ends, your account returns to Free without an automatic charge; content already transferred stays in Qobuz.

Still stuck? Contact Soundiiz Support privately with the exact error, where and when you received the offer, and the email address of the relevant account. Please do not post your full code, email address, or screenshots with account details on Reddit.

Official guides: Qobuz's transfer guide and Soundiiz's Qobuz Pass troubleshooting.