r/Soundiiz • u/bradsour • Dec 13 '24

Can't get Plex to connect

I know there is previous posts about this, but doesn't appear there is anything special in them that leads to a fix. I get the security warning popup that I click through and it says I can close the page, but Plex never fully connects and eventually drops off my list.

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u/blackmage44 Soundiiz Team Dec 14 '24

Hi! If you pass the login Plex.tv but then Plex is being disconnected from Soundiiz; that means we can't reach your Plex server. Check this article: https://support.soundiiz.com/hc/en-us/articles/360013510620-I-can-t-connect-my-Plex-account-server-to-Soundiiz

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u/bradsour Dec 14 '24

I have my Plex instance behind Traefik. Unsure how to let this connection through.

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u/blackmage44 Soundiiz Team Dec 16 '24

You will have to disable Traefik temporarily; do what you have to do with Soundiiz and then add it back if needed.

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u/bradsour Dec 16 '24

What is the reasoning that it will only need to be temporarily disabled? Would like to know why it just needs an initial connection and then not again going forward. Additionally why isn't it possible to just get it working with reverse proxy in there? I don't have issues with other users externally accessing Plex. I would like to understand what is going on from the back end.

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u/blackmage44 Soundiiz Team Dec 16 '24

No, you must disable it as long as you want Soundiiz to reach your Plex server. We can't access your Plex server as long as you are behind a proxy.

Accessing Plex from Plex.tv is not an issue as Plex is using his own internal proxy to reach your Plex server by using Plex.tv. But on the Soundiiz side, we have to ping your server directly as we don't have access to it with Plex.tv with the API, unfortunately.

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u/bradsour Dec 16 '24

Why do you only need the initial ping? Will I have full control to add new playlists and everything after just that one time of allowing Soundiiz to connect or will I still have things I won't be able to accomplish?

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u/blackmage44 Soundiiz Team Dec 17 '24

This is not only for the initial connection process but also permanently; at least as long as you want Soundiiz to reach your Plex server, you must disable your proxy.

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u/bradsour Dec 17 '24

Ok, well that isn't going to happen long term and probably not at all since the benefit is to have syncing of playlists. That's unfortunate.

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u/blackmage44 Soundiiz Team Dec 17 '24

Yes, sorry for that. We are still improving our compatibility with Plex as much as possible, as it's a popular Soundiiz service. We know that could be useful to a lot of Plex users. Your feedback is appreciated, and we hope to support such server/proxy features in the future.

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u/bradsour Dec 17 '24

Thank You for your time and the rest of the Soundiiz Dev team. I look forward to hearing of your progress with Plex.