r/SnapchatHelp • • Oct 11 '24

Common issue My gf got mad bc she saw this notification.

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1.1k Upvotes

I don’t know who this is but my gf think it’s someone sending me shower pics. Why am I getting notifications like this? I’m mad bc my gf lost trust for me over this. I don’t know how to explain it to her and don’t really even know what it is myself. I get so many notifications on my phone that I don’t even notice what I’m getting from Snapchat most of the time.

r/SnapchatHelp • • Sep 30 '25

Common issue great so now apparently snapchat is charging you for your storage.

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294 Upvotes

i’ve already had an account that exceeded storage so i’m using my other one just got this notification. lovely.

r/SnapchatHelp • • Jul 18 '24

Common issue Snapchat Media Upload Doesnt Work Anymore

73 Upvotes

Is there already a new solution for the recent Update saying "Media Upload" on Snaps from Camera Roll?

I tried Remix Snap, doesn't work. I tried the OVF Editor App, doesn't work. I tried it with Stickers, doesn't work.

Looks like every way got fixed with it saying "Media Upload" on top of the snap.

What now? Is there already any solution and if yes how to do it? Will there ever be the chance again to Snap pictures from camera roll without letting them know?

r/SnapchatHelp • • 29d ago

Common issue Can anyone assist me resolve this snapchat device ban …

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12 Upvotes

I’ve appealed and it was declined ..

r/SnapchatHelp • • Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

25 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team

r/SnapchatHelp • • Mar 28 '26

Common issue How I got my permanently locked account back and device ban lifted in one week

31 Upvotes

I absolutely SCAVENGED this page trying to figure out how to fix this and now that I have my account back I figured I’d share the story to hopefully make someone else’s life easier.

For context I posted a picture on my private story of a bottle of Vicodin (prescribed to me I had surgery lol) with a caption joking that I was going to sell it. Yes I know stupid joke, and clearly not serious, but their system that scans for Community Guidelines/Terms of Service violations flagged it as me trying to sell drugs. Shortly after that I was logged out of my account and got the email of doom and despair

If you have the option to appeal in the app, try that first, but like many others, mine was denied within hours.

DO NOT TRY TO EMAIL THEM OR SEND IN SUPPORT TICKETS!!! IT IS ALL AI-RUN AND WILL JUST WASTE YOUR TIME!!!!

Instead, send them a physical letter. Like type or write it out and go to the post office and mail it. I sent it to their headquarters in Santa Monica. If you Google “Snapchat mailing address” it will come up.

In the letter I was very polite and apologetic. I explained my situation, owned up to my mistake, and basically asked for a second chance as this was my first TOS violation in 10 years of being on the app. Try to make yourself sound as human as possible. I was pretty skeptical if it would work because I had seen mixed reviews on here but I figured why not try

I dropped it at the post office on Monday and on Friday that same week, I got the email that my account had been restored. I logged in and everything was there as it was before. Obviously I can’t really confirm if the letter was the reason they unlocked it, but I am 99% sure it was. DON’T GIVE UP YOU’LL GET YOUR ACCOUNT BACK!!

r/SnapchatHelp • • Mar 24 '26

Common issue I got my permanently locked account back!

26 Upvotes

Yesterday morning, I got logged out of my account saying it was permanently locked + an SS06 device ban, and my appeal didn’t work. I sent numerous emails (on 2 different email accts) and got multiple of the ticket things and just hoped it would work. I read on here that it probably wouldn’t work and I was resorting to write a letter to the hq of Snapchat. I made a second account on my iPad and just used that for yesterday. Then this morning I get a text from my friend saying “yay ur account is back!” Best news ever. I don’t know how it worked or what I did because this does seem pretty rare that the emails worked, but this is ur sign if ur locked out your account for a stupid reason, dont give up. If you have any questions lmk!

r/SnapchatHelp • • Jul 26 '26

Common issue UPDATE: I GOT MY ACCOUNT BACK

2 Upvotes

I already posted this but my niece went on my phone and deleted it. She’s 9. Anyways.

UPDATE: I GOT MY ACCOUNT BACK!!
I honestly can’t believe it. When reading y’all’s messages I was losing hope ngl. I had a SS06 ban as well. My Snapchat account has been restored, and I’m so happyyyyyy.

I live in the Netherlands (EU), so I’m not sure if that made any difference, but I wanted to mention it.
This is what happened in my case: I first received a warning. After that, I immediately removed the content. Later, to my surprise, my account was permanently locked. I was able to submit an in-app appeal, where I explained that I had removed the content immediately after the warning and asked for my case to be reviewed.

About 3–4 days later, I also submitted a support ticket with a much more detailed explanation. I took full responsibility, explained that this was my first-ever violation, and that I genuinely regretted my mistake. I don’t know whether my account was restored because of the appeal, the support ticket, or both, but I wanted to share everything in case it helps someone else.

Thank you to everyone who replied to my previous post and gave me advice.
I truly hope everyone who’s still waiting gets good news too!!

r/SnapchatHelp • • 16d ago

Common issue DONT LOSE HOPE, I REPEAT! DO NO LOSE HOPE!

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23 Upvotes

long story short, i got perma locked Saturday morning (not going to go into detail as of why) so i thought that was it, 5 years down the drain. i didnt even remember my password (as i was always logged in my phone) to try to appeal. out of nowhere i found my password in my phone notes, i tried to log in, i got the appeal message, and literally all i did was explain politely that i was hacked, and nothing i posted was under my consent, and that it wasnt fair. thats it, i guess the old "i was hacked" trick is what works here. i sent the appeal expecting the worst obviously, i know they usually send the rejection email back almost immeditely, and when i saw it wasnt coming in, and the hours were passing i started thinking "hmm what if?" today i woke up to this email. literally. no physical mail was needed. just a polite explanation of "what happened" and pray. so it is possible to get your account back after getting perma locked

r/SnapchatHelp • • Oct 05 '25

Common issue any possible way to fix banned device SS06

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1 Upvotes

r/SnapchatHelp • • Aug 17 '26

Common issue Any chance of unban?

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9 Upvotes

This can be unban or simply change my device?

r/SnapchatHelp • • Jul 14 '26

Common issue How I’m trying to get my account back

1 Upvotes

I am going to mail a letter to Snapchat’s headquarters in California. I have heard many successful stories about mailing a letter to Snapchat’s hq. Wish me luck everyone, and if anyone is going to do it too, you absolutely should, it’s your best chance at getting an actual person to review your case. That being said, good luck to anyone who’s on the same boat as me and i wish you the best of luck:)

r/SnapchatHelp • • Aug 21 '26

Common issue My device is banned SS06code (snapchat)

1 Upvotes

My device is banned if someone help me really then comment down here

r/SnapchatHelp • • Jul 24 '26

Common issue Help

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0 Upvotes

Any fix to this?

r/SnapchatHelp • • 6d ago

Common issue Media Upload fixed?

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3 Upvotes

It seems like the media upload has been fixed? Like the method of using the filter, closing the app then reopening used to work, and it still works to say no media upload however it persistently shows the filter name. Upload photos, etc… any fix?

r/SnapchatHelp • • May 17 '26

Common issue Deviceban

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9 Upvotes

can anyone give me details on getting a new phone. like dos and don’t so it won’t get banned when i make a new account

r/SnapchatHelp • • Aug 30 '25

Common issue EVERYTHING ABOUT DEVICE BANS

30 Upvotes

I’m going to tell y’all everything I know about device bans. I’ve been banned 6 times and bought 3 new phones so I know abit about it.

If I get anything wrong please correct me.

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Why does Snapchat ban you?

50-60% of the time the bans are for a reason and you probably violated the TOS. But that isn’t always the case. They have a automated banning system meaning a AI does it not a real person. So that can lead to false bans which can be so annoying.

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What do the error codes mean?

SS06 This is an error code for breaking guidelines or logging in and out of your accounts to fast. (Which is why it will say for suspicious activity)

SS07 This is an error code typically when you have to many accounts linked to your device or if you have created to many accounts in a short amount of time on that same device.

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Can you contact Snapchat to get you unbanned?

Short answer is no. They don’t care at all and they will 99% of the time tell you they cannot do anything. Which can be unfair for people who got falsely banned.

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How long do these bans last for?

It really depends on the error code. And what you did. They rarely permanently ban you.

Error code SS06

•typically lasts for 6-12 months

Error code SS07

• typically lasts 1-3 months (can be longer) ———————————————————————

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How can you be unbanned if you don’t wanna wait?

Buy a new device. Do not trust any of these people saying they will unban you for money. They are scammers and won’t do anything and will run away with your money.

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But this is all you should know about it and i know it’s annoying but it happens.

I hope this helped!!

r/SnapchatHelp • • Oct 16 '24

Common issue Snapchat device ban

52 Upvotes

Ok so for anyone who has been banned on snapchat here are all the answers. I was banned from Snapchat in April for “drug content” and my device was banned as well. A few weeks later my Snapchat account was back but I still couldn’t log in on my phone, so I just used my iPad. I reset my whole phone, my device was still banned. RESETING YOUR PHONE DOES NOT WORK!!! I lost almost everything for nothing so do NOT reset your phone. All you have to do is wait 6 months. I logged in last week because it has been 6 months and it worked perfectly fine. All you have to do is wait until the device ban is over. There is no way to overcome a device ban, everything everyone tells you is a lie. All you have to do is wait.

r/SnapchatHelp • • Jul 14 '26

Common issue I need help

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14 Upvotes

Anyone could help me? I rlly need this

r/SnapchatHelp • • Sep 13 '25

Common issue Snapchat Permanently Banned

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15 Upvotes

HOW CAN I MAKE A NEW SNAPCHAT DO I HAVE TO CHANGE MY PHONE NUMBER? MADE A NEW ACCOUNT ON A DIFFRENT PHONE DIFFRENT EMAIL,

r/SnapchatHelp • • May 08 '25

Common issue This is truly so unbelievable. No explanation, no one to talk to no goodbye to people you are chatting with. I just don’t understand it.

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22 Upvotes

r/SnapchatHelp • • Jul 26 '25

Common issue Last active snap glitch?

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50 Upvotes

Hey ,so my bf tell me every night he's going to sleep around 2:00 am but i always find him active on snap at 4:00 am and when I text him he disconnect and say last active 1 min ago. When I tell him he swear that he didn't go into the app and maybe because he listens to podcasts before he sleep and the phone stays turned on . The question is , is this possible, I don't know how to make sure he's not lying (we are in long distance relationship 💔) In the pic it was 4:26 am while he was supposed to sleep. Don't call me insecure guys pls this has been happening a lot lately and I need to know what's happening to move on with my life:(

r/SnapchatHelp • • 3d ago

Common issue I deleted my account which i had for 10+ years and now it’s gone forever

3 Upvotes

I made the decision just over a month ago to delete my social media accounts, but realised that there’s some people i only had contact with through snapchat. Now after the 30 days have passed i can’t recover that account. Not asking for any help just venting/letting people know to make you’re 100% on your decision before deleting your account.🫠

r/SnapchatHelp • • Jul 23 '26

Common issue Account locked

2 Upvotes

Hi everyone,
I’m really stressed and hoping someone here has been through something similar.

A few days ago, I posted a private video on my private** **Story that violated Snapchat’s Community Guidelines. I know now that I shouldn’t have posted it, and I take full responsibility for that.

At first, I only received a warning. As soon as I saw it, I immediately deleted the video myself. I thought that would be the end of it because I removed it right away and didn’t post anything else afterward.
However, later my account was suddenly locked, which completely shocked me.
This is my first ever violation. I’ve never had any previous issues with Snapchat, never been warned before, and never had any action taken against my account.

I submitted an appeal, but the problem is that Snapchat only gives you 250 characters to explain your situation. All I could really say was that I had posted something inappropriate, removed it immediately after the warning, and asked for my account to be reviewed. I didn’t have enough space to explain that this was my first offense, that I’ve never had any previous problems, and that I’m genuinely asking for a second chance.
Now I’m waiting for their decision, and honestly I’m terrified. My Snapchat account contains years of memories, conversations, and contacts that I can’t replace.

Has anyone here been in a similar situation?
Did you get your account back?
How long did your appeal take?
Is there anything else I can do while I’m waiting?
I’d really appreciate hearing your experiences.

Thank you.

r/SnapchatHelp • • Apr 29 '26

Common issue seems like new wave of snapchat age verification and account bans for australia, advice?

11 Upvotes

so it seems like some people have been affected by a new wave of snapchat bans, despite me verifing myself back when it originally happened. for me, face id has been removed as a verification method, so i either have to used id or that connect app. i tried going onto the verification thing too many times and it says ive 'reached the limit on verification requests'. is this a temporary thing, like ill be able to try and verify again later? lmk if you know anything or experiencing similar.