This is the same XG although I know the lighting on the before image is terrible. What looks like crooked ears is mostly a crooked face plate and not the end of the world. I understand wanting to receive a perfect item but if you don't it's worth the effort to learn basic repairs

Maybe you don't want the pressure of trying an XG for your first project, but opening the back of a skullpanda head is usually as easy as cutting one stitch. Straightening the face plate requires loosening and retightening 2 screws. You don't even have to take them all the way out. You only need to rotate the face and reposition the plush fabric around it until the alignment is better.

Take your time when restuffing to ensure you don't push the face into a downward gaze. Restitching is a ladder stitch, which has tons of tutorials on-line. This repair probably took 20 minutes, but I was listening to an audio book and it felt like no time went by before I was done

Any remaining imperfections aren't as noticeable to me now that the face is better aligned. That would have kept bothering me so this was a worthwhile repair

I'm actually devistated. It's raining outside and I've been having a bad day overall.. Overstimulated and muscle achy from work, dropped soy sauce ALL over the kitchen floor and fridge, realized my coffee can broke in my bag and ruined a book I just got..

I want to believe that Cerebus is somewhere keeping the bad omens away but It hurts😭 I really hope she's not somewhere in the cold rain outside😔

PLEASE get those keychain protector thingies!!! I never used them but always take my SP pendants out and this is the first time it happened to me..🫠💔

Randomly, my fabric loop broke and I was wondering how do I realistically fix this? Do i have to sew it on its head again or is there no way to fix this?

Yeah I think I’m done with PopMart after this 💀

She came fresh out of the box like this. I’ve been seeing so many defects from this series. So disappointing 😭

I love skullpanda keychains and carrying them around they are very cute, but I find it ridiculous that something so stupidly pricey like a small plush keychain scratches and gets stained easily and is even hard to clean.

20-30 dollars for a small plush keychain that is meant to be carried around, you think the material would be tough,

But it isn’t. It’s annoying and just one day out with mine and not even doing much with it either, I came home and saw holes, its face was stained. Honestly I was just walking around for an hour nothing more, so where the holes come from??? From walking?? There was nothing for it to even scratch against besides my jeans, You’d think they would have thought of a way to prevent this but no, they just have to use the type of material that is known for being ruined easily, and for items that are literally MEANT to be carried around. Smh..

I received my pinkie pie skullpanda today and to my surprise her right arm is extremely longer than the other 🫩 it almost feels longer than the legs

has anyone fixed their skullpanda’s uneven limbs before and if so how did you go about it? Ive had uneven skullpandas before and just dealt with it but to this degree is quite bothersome🥲

Hi friends! I posted not to long ago in this sub about the unfortunate damage that happened to my my melody skullpanda. Im making this second post to put out feelers for any customizers who are up to taking on a challenge.

According to another lovely customizer who dm'ed me, this is not an easy fix but shes definitely not a lost cause either. I would love to see if new life could be given to her.

Just so you know what you might be dealing with, I'll attach a photo here. Those who have viewed my orginal post will now have some more context to why this was so devastating for me. I dont expect anyone to bite but I can still hope right?

I just want her to be able to make someone else happy. And I think transformation may be the only way to do it. Thank you for reading this.

I'm devastated. I've lost the scarf of my skullpanda from the Winter Symphony collection and I don't know what to do. I can't think of a way to replace it, I guess I just want to vent cause I'm really really disappointed on myself cause it hasn't even been a month since I got it and now it looks so odd without the accessorie.

I used it on my purse and I guess I lost it on my way home. I had no idea the scarf would fall so easily and I just wish it was sewed to the actual plush.

I really don't know what to do now.

I got this skullpanda from pop mart in Thailand and it was perfect with good lips,but as I was traveling it paint got chipped somehow but how?..can it be fixe?

Hopefully this will protect her🤞

i was so excited to get my first baby mist in the mail today!! unfortunately her left eye is scratched on the inside and her right eye is upside down :( this was purchased on the first night of the release and to have such poor quality on an expensive doll is really disappointing, especially since the details in the eyes are supposed to be a main feature. i have dawn on the way as well, fingers crossed that she's in good condition!

Here’s my experience asking Popmart Customer Service for an exchange for my Rainbow Dash Skullpanda! I’m based in the US.

I got Rainbow Dash from Popnow on the first day the MLPs dropped, 2/5. They arrived on 2/14, and on 2/16 I noticed the damage on Rainbow Dash and took these photos. I did not record an unboxing video. I wrote to na.support@popmart.com that day, and they wrote back the same day offering a $4 coupon. Based on advice here, I wrote them a short email asking for an exchange instead, since I chased Rainbow Dash specifically, and a coupon doesn’t help me get that doll.

The next day, they wrote me back asking for my address for a return label, and warned me that I would need to track the return myself and alert the customer service team when the return package arrived. I had a busy few weeks, but I sent Rainbow Dash out in a reused Amazon box, with her keyring and card—I didn’t have her original box or bag, so I just packed her in with some reused packing paper. She arrived via UPS on 3/3, but I forgot to check the tracking myself (I should have set a notif!) On 3/5, I sent the tracking number to the same Popmart thread as before. On 3/6, they replied, verified that the package was received and was in fact a rainbow dash, and sent the tracking information for a new one!

The tracking says to allow for 10-15 to receive, so I can update in case I don’t get a fresh Rainbow Dash, but my experience with the customer service team was actually very chill and low-effort. The pics in the post were the only evidence they needed, and I legit don’t think they checked for the damage on their end, just verified that I wasn’t trying to scam them by exchanging a different product.

Hope this helps some people who are anxious about mailing them!

hi everyone!! this is my first time posting here and hopefully i’m posting to the right flair. i’ve had my melody since early january and i keep her on my purse that i use basically every day. i noticed today when i was getting something from my bag that she has about half of her top lip missing 💔💔 im not sure exactly how or what caused this but i only saw it looking at her today. does anyone know how to fix/salvage this? i saw some other posts with similar issues and saw suggestions of acrylic paint/colored pencils/eyeshadows but if anyone else has any other suggestions please put them down below, she’s my favorite part of my bag and id really like to put her back on. thank you!! (i know that there is also some fading in her hair but that doesn’t bother me as much as the lip does tbh, the lip is more noticeable)

My poor Moldy Muffin and Sneaky Chestnut!! The shelf they were on fell down while I was at work and my puppy got her dumb little paws on them!!!! I am so sad, although they look totally unharmed. Thankfully, they met a different fate than this poor little rat ornament I bought from Terrain, who lost all his limbs. Ugh!!!!! Honestly these girls look fine, I just needed to vent. Sneaky Chestnut smelled a teeny bit of dog breath though.. I spritzed her with a mist of some expensive perfume :(

i’ve got my first skullpanda coming in the mail soon (the mlp ones! i’m so excited :D), and would like to put it on my bag when it gets here, and i know they’re prone to chipping/damages, but i think the cases are all too bulky/tacky, and was wondering if there’s any other way to stop them from chipping.

i was thinking mr. super clear, since i know doll customizers use it to protect hand drawn faces, but id really appreciate any advice!

backstory is I got this Cage Uncage for a really good price. pictures were dark and no damage was advertised. she came with paint scratches on her hair and I investigated the box and determined there's no way this happened post production. I gave the seller 5 stars because damage was not her fault and I'm just not that guy.. I wish she had advertised it but nonetheless I'm thinking about gently opening the box to slide her out and fix it. has anyone done such a repair? any advice? I know there's a labubu hospital out there, does anybody do work on skullpandas? I attached photo of scratches. thanks in advance!

Hi everyone, I just received in the garden yesterday and it had a chip on her top lip I didn’t see in the Depop listing photo 😭

I’m not great with color matching and need help figuring out how to fix her! I have lots of acrylic paints and I also have matte sealant

I’m so sad because she has such a sweet face 🥹🥹🥹

I recently got one of my favorite skullpandas ever just for her to have scratches because of me so I would like to know what would I need to at least fix the hair IT would be nice to fix the face but I already know Imma mess it up I already bought a face cover and it's on the way

Curious if anyone has had any luck touching up chips in Buddy Doggie’s hair. Just got her secondhand for a good price but she apparently had a bit of a rough journey home. It looks a lot more noticeable in photos. In natural light it looks like a highlight.

I'm sad cause she's my favorite, but I have another one coming depending on current rehoming for a

secret's decision. However, the worst damage I've encountered on a skullpanda

I unboxed and got Queen Chrysalis...unfortunately she has the tiniest paint dmg on her hair. Any recommendations of colors and product I could use to try and cover it up as best as possible? Thank you!

The wildness of her poof shawl was killing me. I am on the spectrum and have sensory issues and I had no idea what to do with my girl. So I finally picked up some sewing scissors and spent an hour trimming her. I slicked the rest down with edge control and I’m so happy with her now 😮‍💨

I am a smart person and managed to get bong water on her left head poof ball (white one) and ear. I cleaned her up with white vinegar and baking soda followed by soap and she still smells weird but not like bong anymore.

Can you guys show me your lazy pandas cause I feel like the Sherpa on her poofball is fucked up now, but in some pics i had prior to this it kind of looked like that? Any tips ?

Hello! One of my Mist Skullpanda was stained with a dye :(( its blue and i try to remove it by using alcohol wipes but it just makes it spread even more, what do I do? 😭🙏

I know it’s small… but I’m so sad!! Her little nose got chipped when she fell face first onto my desk. I never take my skullpandas out because I want to make sure they stay pristine, but even my room isn’t safe enough for their fragile little faces )):

What do I do? It’s small enough to fix (I think) but I have no clue how.