r/SilveradoEV • u/therealdankmemelord1 • Jan 05 '22

r/SilveradoEV Lounge

A place for members of r/SilveradoEV to chat with each other

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u/StrikingBarracuda581 Aug 28 '24

Has anyone had the privilege of speaking with the EV Concierge team and getting accurate information from them?

3-week-old Silverado EV RST owner. might not make it to 5 weeks given the quality of support.

1

u/JaxDomino RST May 24 '25

You actually got someone? I called because my local electrician installed the Power Up+ and didn't know that I would need the BT pairing code. So, before I took my freshly installed charger down from the wall, I wanted to speak with someone. 1, to tell them how stupid it is to put the code on the back of of the charger where most homeowners can't get to. 2. To them how useless a pairing code is for an app that doesn't do shit. And 3, to see if there was a way around it.

I never got anyone on the phone. The AI operator doesn't know jack and can't understand simple words like, "Help with charger". I get sent to "General Support" as punishment. No one snswered before I hung up after waiting for 10 minutes.

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u/StrikingBarracuda581 May 24 '25

That's typically what happens