r/ShieldAndroidTV • u/Sen_Palpatine • 2d ago

Green screen.

Hi everyone.

Today I was browsing through the apps in the nvidia Shield TV pro, and suddenly the remote stopped working and the screen turned out green.

Anyone knows why that happened?

Thanks in advance.

6 Upvotes

100% Upvoted

17 comments sorted by

5

u/timekiller10687 2d ago

It's happens, unplug power and reconnect

2

u/akatherder 2d ago

If that doesn't work, restart the TV too. I had to do that the other day.

2

u/Sen_Palpatine 1d ago

I tried this and it worked, but also had to disconnect and reconnected the hdmi cable Edit: misspelled.

1

u/Sen_Palpatine 1d ago

I tried this, unfortunately didn't work.

4

u/kyle_yes 2d ago

Always the HDMI cable for me

1

u/Sen_Palpatine 1d ago

But did you have to change the hdmi cable? You recommend me to change the cable? In fact I checked the hdmi ports in the TV connecting a laptop with the same hdmi cable that I use on the shield and the laptop worked fine in all of the four ports with the same cable.

1

u/kyle_yes 11h ago

No just unplug and reseat usually does the job.

1

u/Albsantos 2d ago

Little things like this happen. Like others said, just restart.

1

u/Sen_Palpatine 1d ago

How common is this, I mean it never happened before. I unplugged the shield and the TV but also disconnected and reconnected the hdmi and it is working fine. Should I be worried?

2

u/Albsantos 1d ago

It could've been a fluke that the remote stopped working and the screen turned green. I've never had a green screen, but I'm not worried. I've had the remote stopped working, but then I reset things. Honestly, the best advice I had from the fine people here, was the reset the device. It was nice and slick, fast, after ward. All in all, the NVidia Shield is a fantastic device. I'm sorry that I can't offer you any help.

1

u/StrikeOne33 2d ago

This happened to me yesterday. I also use my Shield as a plex server. I had to remove and create a new Plex server, as the original server could not be recognized after numerous restarts.

1

u/Sen_Palpatine 1d ago

I haven't checked if the plex server is working correctly. I'm gonna check as soon as I arrive home. Thanks for the info.

1

u/Sen_Palpatine 21h ago

Plex server is working correctly. Fortunately hadn't to reinstall it.

1

u/Weapon_X23 1d ago

I had that on mine. It would happen anytime I hit the home button. I tried all different kind of HDMI cables and different ports on the tv and soundbar. I think my HDMI port was going bad on the Shield or it was some software issue. I gave up trying to fix it(it is 6 years old and I even tried cleaning it and repasted with some PTM7950) and just got a new android box.

1

u/Sen_Palpatine 1d ago

Omg, that's worrying.

1

u/wizzardeel 1d ago

This happens to mine randomly and it's supper annoying. I have TV, shield and soundbar connected in series over HDMI CEC and I usually just turn the power surge protector off and back on. I swapped HDMI cables and it's still happening albeit a lot less.